FAQ

💻 General Service FAQs
What is the typical uptime for Star IT?
They guarantee a 99% internet uptime. They achieve this through “multi-homing,” which means they have multiple upstream connections (backups) that automatically switch over if one link fails.


Do they offer Public IP?
Bronze/Silver Packages: Generally do not include a Public IP.


Gold/Diamond/Platinum Packages: Typically include a Public IP, which is essential for users who want to host their own servers or use certain types of remote access.


What are BDIX and FTP speeds?
Star IT is well-known for its high-speed local connectivity. Even on lower-tier plans, you typically get:
BDIX & FTP: 20 Mbps to 100 Mbps (depending on the plan).


YouTube/Facebook Bandwidth: Often cached locally, allowing for faster streaming than your base internet speed.

🛠️ Technical Support FAQs
How fast is their field support?
They aim for “Prompt Field Support,” which is typically within 2 hours during office hours for issues within city limits.


What should I do if my internet is down?
Check the Power: Ensure your ONU (Optical Network Unit) and Router are powered on.
Cable Check: Look for a red “LOS” light on your ONU, which indicates a fiber break.
Contact Support: If the hardware looks fine, call their 24/7 hotline at 09678-358080 or 01736-358080.


Can I pay my bill online?
Yes. They accept online payments via bKash and other digital platforms. You can usually pay directly through the “Pay Bill” section of the bKash app by searching for their biller name or using their website portal.